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7 creating a cherwell ticket con't. The user interface is challenging, to say the least. Cherwell service management is the modern choice for it service management (itsm). We use cherwell as a ticketing system for the help desk as well as change management system. You use cherwell system not only to handle it function but other functions as well like hr, admin how to automate legacy systems or home grown systems or third party vendor systems when you.
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